Elfink Delivery & Returns Policy

Last updated: August 2026

At Elfink, every personalized book is created especially for you. Because our books are individually designed and made to order, our production, shipping, cancellation, and return process works a little differently from that of a traditional retailer.

This policy explains how your book is created, where it may be produced, how delivery works, and what happens if there is an issue with your order.

If you need help at any time, please contact us at service@elfink.com.

1. How your Elfink book is made

Every Elfink book is personalized using the information, photos, names, and other customization details submitted with your order.

Our typical production process is:

Design & personalization: approximately 1–3 business days

Printing & order preparation: approximately 2–3 business days

After your book has been completed, checked, packed, and handed over to the carrier, shipping transit begins.

These timeframes are estimates and may occasionally vary during holidays, periods of high demand, production interruptions, or circumstances outside our reasonable control.

2. Where will my book be produced and shipped from?

Elfink works with a global production and fulfillment network to provide a reliable balance of quality, availability, and delivery speed.

Depending on your order, your book may be produced and shipped from one of our production locations in the United States, Canada, the United Kingdom, or China.

The production location may be selected based on factors such as:

• your delivery destination;

• current production capacity;

• product format and availability;

• quality-control requirements;

• carrier availability; and

• estimated production and delivery time.

Your book is not necessarily produced in the same country as your shipping address.

Regardless of where your book is made, every Elfink product is produced according to the same Elfink quality standards.

3. Shipping and estimated delivery times

Shipping time is separate from the time required to design and produce your personalized book.

Your order generally follows this process:

Design → Printing & preparation → Carrier handoff → Shipping → Delivery

Shipping transit begins once your package has been accepted by the carrier.

Delivery time may vary depending on:

• destination country and postal code;

• shipping method selected at checkout;

• carrier;

• customs processing, where applicable;

• local delivery conditions; and

• seasonal or carrier-related delays.

Available shipping options and estimated delivery times will normally be shown during checkout.

Any delivery date or delivery window displayed on our website, during checkout, or in an order confirmation is an estimate unless expressly stated otherwise.

We make every reasonable effort to complete and ship your order within the estimated timeframe.

4. Tracking your order

When tracking is available for your selected shipping method, tracking information will be provided after your order has shipped.

Tracking may take some time to update after a shipping label is created or when a package is transferred between logistics partners.

For international shipments, your package may also be transferred between carriers before final delivery.

If your tracking information has not updated for an unusually long period, please contact service@elfink.com and we will be happy to help investigate.

5. Customs, duties, and international deliveries

International deliveries may be affected by customs processing, import procedures, local postal services, or other circumstances outside Elfink's direct control.

Where duties, taxes, or import charges apply, responsibility for those charges may depend on the destination and shipping method.

Where applicable, information about taxes or duties may be shown during checkout.

6. Incorrect or incomplete shipping addresses

Please carefully review your shipping address before placing your order.

Because personalized books are created specifically for each customer, changes to a shipping address may not always be possible once production or fulfillment has started.

If you notice an error, please contact service@elfink.com as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed after your order has entered production or been handed over to the carrier.

Elfink cannot guarantee replacement or reimbursement for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer. However, we will always try to help find a reasonable solution.

7. Can I return a personalized book?

Because every Elfink book is personalized and made specifically for you, we generally cannot accept returns, exchanges, or refunds for a simple change of mind once production has begun.

This includes situations such as:

• deciding that you no longer want the book;

• ordering the wrong format or quantity;

• changing your preferences after production has begun; or

• submitting incorrect personalization information that was reproduced accurately in the finished book.

However, you can order with confidence.

We stand behind the quality of every Elfink book we create.

8. Our 90-day quality commitment

If your book arrives with a printing, manufacturing, binding, personalization-production, or other production-related quality issue, please contact us within 90 days of delivery.

Examples may include:

• damaged pages or cover;

• significant printing defects;

• incorrect binding;

• missing pages;

• production damage;

• incorrect personalization caused by an Elfink production error; or

• another material defect affecting the quality or usability of the book.

Please email service@elfink.com with your order number and, whenever possible, photographs showing the issue.

Our customer care team will review the situation and work with you to make it right.

Depending on the circumstances, an appropriate solution may include a replacement, reprint, refund, partial refund, or another reasonable resolution.

Our quality commitment applies regardless of which Elfink production location fulfilled your order.

9. Damage during shipping

If your package or book arrives damaged during shipping, please contact us as soon as reasonably possible.

If possible, please keep the book, shipping packaging, and shipping label until our team has reviewed the issue.

Photos of the damaged product and outer packaging can help us resolve shipping-related issues more quickly.

You do not need to contact the shipping carrier before contacting Elfink. Our customer care team will help guide you through the process.

10. Lost or significantly delayed orders

Occasionally, shipping carriers may experience unexpected delays.

If your order appears to be lost, has stopped moving for an unusually long period, or has not arrived within a reasonable time after its estimated delivery window, please contact service@elfink.com.

We will investigate the shipment and work with the relevant logistics provider where appropriate.

Depending on the circumstances and applicable consumer laws, we may provide a replacement, refund, or another appropriate solution.

A delay in tracking does not necessarily mean that a shipment has been lost.

11. Order cancellations and changes

Because personalized books are created specifically for each customer, the design process may begin shortly after an order is placed.

If you need to cancel your order or change personalization details, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if production has not progressed too far.

Once the design, personalization, printing, or production process has started, we may no longer be able to cancel the order or make changes.

If we are able to cancel your order before production begins, any approved refund will normally be returned to the original payment method.

12. Customer-submitted personalization

Customers are responsible for reviewing all personalization information before placing an order.

This may include:

• names and spelling;

• photographs;

• dates;

• messages;

• character selections;

• gender or appearance selections;

• relationship information; and

• any other customization information submitted during the ordering process.

Elfink will normally produce your book using the personalization information you submit.

A book that accurately reflects the submitted personalization information will not normally be considered defective simply because the customer later wishes different information had been provided.

If you notice a mistake immediately after ordering, please contact us as soon as possible. We will try to help before production progresses too far.

13. Refunds

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or payment method.

Where appropriate, an approved refund may also include applicable shipping charges.

14. Promotions and discounts

Refunds, replacements, or credits relating to discounted or promotional orders will generally be based on the amount actually paid for the affected product.

Promotional codes and discounts generally have no cash value unless otherwise required by applicable law.

15. Circumstances outside our control

Production and delivery may occasionally be affected by events outside our reasonable control, including:

• severe weather;

• natural disasters;

• customs delays;

• carrier disruptions;

• transportation interruptions;

• labor disruptions;

• governmental restrictions;

• public emergencies;

• unusually high seasonal demand; or

• other unexpected events.

If such an event materially affects your order, we will make reasonable efforts to keep you informed and find an appropriate solution.

16. Your statutory rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.

Where applicable consumer-protection laws provide rights or remedies that are more favorable than this policy, those mandatory rights will continue to apply.

17. Contact us

If you have any questions about production, delivery, tracking, returns, damaged items, or your personalized order, our customer care team is here to help.

Email: service@elfink.com

Please include your order number whenever possible so we can assist you more quickly.

Elfink LLC
Nevada, United States

Thank you for choosing Elfink. Every book we create is made to celebrate someone special, and we want the experience of receiving it to feel just as special.