Elfink’s Return Policy

Elfink Terms and Conditions

Welcome to Elfink! We strive to fulfill your order in a timely and satisfactory manner. Elfink specializes in creating personalized books tailored uniquely for each child. This website is owned and operated by Elfink LLC, based in Nevada, USA. If you have any questions about our website or policies, please contact us at service@elfink.com.

These Terms and Conditions govern the use of our website www.elfink.com (the “Site”) and outline the terms for ordering products from us. Please read them carefully. By using the Site or ordering products, you agree to these Terms and Conditions.

Orders and Product Availability

To place an order, please follow the order procedure on the Site. Product prices and payment procedures are displayed on the Site. All products are made to order and are offered subject to availability and acceptance of your order. We reserve the right to reject any order at our discretion. Once your order is confirmed, details and delivery estimates will be provided.

Pricing and Payment

Prices are subject to change. While we strive to ensure accuracy, errors may occur. If a product's correct price is higher than listed, we will notify you, allowing you to proceed at the correct price or cancel the order. Payments must be completed through our payment gateway providers.

Delivery

Orders are delivered to the address provided. We will make every effort to process and deliver orders promptly, but please note that times are estimates and may vary. Inspect all items upon delivery for defects. If an item arrives damaged, sign as "damaged" to facilitate returns or replacements.

Return Policy

As our products are personalized, we can only accept returns in the following cases:

1. Delayed Delivery: If we fail to deliver within 40 days from your order date.
2. Faulty Products: If the product is defective upon arrival.

If you wish to cancel an order under these conditions, contact us at service@elfink.com. We will refund your payment, including any delivery fees, for eligible returns. Personalized products that are customized to your specifications are non-refundable unless they are faulty or delayed.

For returns, please retain the original packaging. Non-personalized items are subject to our standard return policy and your statutory rights remain unaffected.

Governing Law

This agreement is governed by the laws of Nevada, USA, and any disputes will be resolved under the jurisdiction of Nevada courts.

Thank you for choosing Elfink!